Why is my recurring order not being sent? February 11, 2022If you have a recurring order that is not being sent out, you may have an item that is out of stock as this will cause your orders to be...
Why did my dubia roaches come in a box and not in tubs? February 8, 2022**ALWAYS OPEN LIVE INSECTS OUTSIDE OR OVER ANOTHER CONTAINER** For smaller amounts, your dubia will arrive in separate plastic tubs, however when you go above a certain amount we will package your...
Will my bugs survive being shipped? February 8, 2022Shipping feeder insects is the most cost-effective way of feeding your reptile or other insect-eating pet. Our insects are packed with care and shipped priority mail to ensure that your...
Why don't you offer free shipping? February 8, 2022Free shipping is offered by some companies. There is actually no such thing as "free shipping". Companies that offer free shipping have actually added their projected shipping costs to the...
Where do you ship? February 8, 2022We ship throughout the United States, however we don't ship Dubia, Hissers, and Reds to Florida and we don't ship any live feeders to Hawaii.
Where do I find my tracking number? February 8, 2022Check your order confirmation email for a link to be able to log into your account and track your order, you will also find your tracking number there which you...
