Shipping & Terms

PLEASE READ OUR NEW UPDATES PAGE AND FAQ PAGE BEFORE PLACING YOUR ORDER! THE UPDATES PAGE WILL BE UPDATED REGULARLY WITH IMPORTANT CHANGES AND SHIPPING DELAYS!


Please do not use the "Checkout with PayPal" button on the checkout page. We recommend using our credit card processor as there are issues with PayPal providing us with incorrect addresses. If you would prefer to use PayPal please wait until you are on the final checkout page. Thank you!

Shipping

Our new “insurance” option is perfect for those who don’t want to risk their order getting lost by USPS, showing up dead, or getting damaged. We have priced this add-on at only $2, and we will adjust the price as needed.

We ship Monday - Friday! Place your order by noon EST, and it will go out the next day. Whether you live on the east coast or west coast or anywhere in between, we ship from central US so you will always get your order quickly! As always, shipping is only $7.95 regardless of your location, but if you spend $50 or more, it's only $5! Have you wondered why we no longer offer free shipping? The simple answer is to save you money. Companies that offer free shipping have added their shipping cost to the price of their product. Consequently, the more you buy, the more of a shipping cost you're paying. We offer a flat rate shipping cost of $7.95, or $5 if you spend $50 or more, no matter what you buy! If the shipping costs more, we pay the extra for you!

IMPORTANT NOTE: If you are experiencing extreme weather, we highly suggest asking your local post office to hold your mail. In extreme weather even 15 minutes on a porch or in a mailbox can cause your insects to perish. The delivery trucks are also not temperature controlled, so it is generally a better option to have them sit at your local post office.

  • We ship Monday-Friday although our shipping days may change without notice.
  • Orders placed after 12 noon EST on Thursday will ship the following week.
  • Delivery time is not guaranteed by USPS but generally takes 2-3 days.

Terms

By purchasing from our website, you are agreeing to our terms of service:

    • Live arrival is guaranteed as long as the terms below are met.
    • Live arrival is guaranteed in any climate. We do not have a temperature requirement.
    • It is the customer's responsibility to be home when the roaches arrive.
    • If the customer cannot be home at time of arrival, we suggest asking your local post office to hold your mail.
    • Please be aware of the shipping address you provide to us. We will not be held responsible for an incorrect shipping address.
    • When using a PayPal account to pay, be sure you enter the correct shipping address on the PayPal website.
    • It is the customer's responsibility to check tracking and keep track of their order.
    • We do not guarantee specific delivery dates, nor are we responsible for costs incurred due to needing to buy feeders if packages do not arrive when expected.
    • We are not responsible for packages lost by USPS.
    • We will not be held responsible for damage or harm caused by the insects or cleaner bugs which orders may contain.
    • Always open live insects outside or over another container.
    • On DOA orders you must contact us within 1 hour of delivery time based on the USPS tracking data with photos of packaging.
    • Multiple replacements will be offered on a case by case basis. We do not offer refunds.
    • It is the customer's responsibility to research the laws in their state.
    • We do not ship Dubia Roaches to Florida.
    • We do not ship any live feeders to Hawaii.
    • Our new “insurance” option is perfect for those who don’t want to risk their order getting lost by USPS, showing up dead, or getting damaged. We have priced this add-on at only $2, and we will adjust the price as needed.