Updates

Updated on 9/10/20:

Shipping delays are getting worse by the day, and we expect there to be extreme delays this fall/winter. Please order ahead of time!

To better track your package, please sign up for Informed Delivery by USPS! This service is free and will give you a better outcome when ordering live insects!

Dubia are back in stock, but orders are currently delayed by up to 3 business days. Please keep this in mind when placing your order. Our customer service response time is also behind by up to 24 hours. We are doing what we can to improve these times, and we sincerely apologize for the delay!

We want you to have peace of mind, so for the next few months we will cover 100% of order issues. It doesn’t matter what the temperature is, how long your shipment takes to arrive, or whether the postal service loses your package. We do ask that you please consider the economic impact this can have on us if it is exploited, so to minimize the impact this has we ask that you please keep an eye on your tracking information and make sure your package doesn’t sit outside. If you don't think you will be home when your order arrives, we ask that you please have your package held at your local post office. Thank you for your support!

Due to the extreme heat and shipping carrier delays, we highly suggest that you have your packages held for pickup at your local post office or sign up for text tracking updates with USPS. Not only are there shipping delays, but even the times that packages sit on a hot delivery truck have significantly increased. We are seeing many customers affected by this, and where they normally get their mail delivered by noon they are now getting their mail late in the evening. This means your bugs will be sitting on a hot truck for most of the day before finally arriving at your door.

If you need your order ASAP we have a new "Get It Faster" add-on for $5, which we added for those customers who are in a pinch. The funds that we receive from this will go to our employees in the form of bonuses, as well as back to our customers in the form of freebies. We all thank you for choosing us!