I was issued credit, but I can't find it

Credit is given via our Dubia Dollars rewards program. If you are not a member, you can join here.

Here is how to access your credit and also how you spend your Dubia Dollars (be aware that only one code can be applied per order, and Dubia Dollars cannot be applied to subscription orders):

1. Go to dubiaroaches.com

2. Log in with your email address and password. Click "Forgot Password" if you need to reset it and follow those steps.

3. Look at the upper left corner and click on the little person.

4. Click on "View Points Balance" at the bottom of the column where it says "Account Details".

5. Hit "View"

6. Hit "Redeem" That's when a code will appear and you can choose to apply the code to that order!


If you have any questions, simply ask to speak to one of our knowledgeable team members!